Safari Health Hub is committed to protecting your privacy, and takes its responsibilities regarding the security of customer information very seriously. This policy explains how we use customer information and how we protect your privacy.
The policy is written so you are fully informed about practices and to ensure you are fully informed on how Safari Health Hub use and process your data. We hope the following information will answer any questions you have but if not, please do get in touch with us via email at firstname.lastname@example.org
Since founding the company, Safari Health Hub has never shared or intends to share marketing information with third party organisations. It is necessary to share information regarding financial processing or business transactions i.e. bank payments, memberships and credit and debit card transactions. This will be carried out in accordance to current regulation, guidance and best practice and always in a secure and responsible manner.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We may contact you by post, e-mail or text.
Safari Health Hub Membership
Safari Health Hub is a membership facility, therefore to protect our customers we have a legitimate interest to collect personal information when joining our club. Once you have set up your direct debit you will receive a welcome email, you will also be added to a WhatsApp group relevant to your location, as well as being added to the mailing list to be kept up to date on latest promotional offers.
You should only join and pay your membership fee if you have read and accepted our terms and conditions these can be found on our website. Receiving this introduction email is mandatory to complete our registration process. Upon receipt of this initial email you then have an option to opt out of subsequent membership information and marketing corresponded. If you do not want to receive commercial communications from us, please email email@example.com
Providing your details and your payment being taken is seen as your agreement to abide by our terms and conditions.
Please note there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating, for example, to advise you of changes to opening hours. We will contact you via text or email.
Third Party Sharing
The only personal data which will be shared will be information relating to payment of services, this may include information about your method of payment and membership, to the credit or debit card company that issued the card with which you made your booking. For your convenience and information Safari Health Hub websites provides links to other websites that are used to take payments and complete direct debit memberships. Safari Health Hub would like to make you aware that these sites may have different security and privacy policies and those we have no control over and take no responsibility for any information contained in these sites.
The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes approved by you.
Security to protect your information and data retention
When you book, make an online payment or enter personally identifying information Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.
Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you. In the circumstances set out in this policy where Safari Health Hub passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by Safari Health Hub. This does not apply where we are required by law to pass your information to a third party. We will retain your information for a reasonable period or as long as the law requires.
Website and Social Media
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the web site. Our cookies do not contain any personally identifying data.
We use photos and videos from our students for our social media pages. If you do not want Safari Health Hub to use any images of yourself you can email firstname.lastname@example.org or text 07880550011.
The Legal basis we rely on
In specific situations, we can collect and process your data with your consent.
Example: Providing your details through email, text or a call, or make a payment for membership or products, this will list you for further correspondence, and within this there is an option to opt out of further membership correspondence.
When collecting your personal data, we’ll always make clear to you which data is necessary in connection with particular services.
In certain circumstances, we need your personal data to comply with our contractual obligations.
If you set up a direct debit, speaking with a member of staff regarding membership.
If the law requires us to, we may need to collect and process your data.
We can pass on details of people involved in fraud and other criminal activity
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
Sending of the introduction email once signed up to direct debit system to ensure all members are aware of Terms and conditions.
As part of your membership we will supply you by call, text, email with current offer, promotions or changes in operating times.
In specific situations we may be required to share information to facilitate treatment of preserve life.
If you had an accident within our club, we may be required to disclose information to the emergency services.
When we collect your personal Data
When you visit our websites, and use your account to buy products and services.
When you make an online purchase.
When you become a member.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you ask one of our team to email you/text you information about a product or service.
When you choose to complete any surveys/feedback we request from you.
When you comment on or review our products and services.
What Sort of personal data we collect
When you first join our direct debit system as well as completing your membership form you have an account set with us: your name, gender, date of birth, address, email and telephone number.
Personal details which help us to recommend offers of interest.
Payment card information.
How and why we use your personal data
Primarily we collect registration information to enhancing the safety of our students.
We also want to give you the best possible customer experience, by combining all information we hold on you we are able to offer you promotions, products and services that are most likely to interest you.
Here’s how we’ll use your personal data and why:
To process any orders that you make by using our website.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To protect our business from fraud and other illegal activities.
To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
If we discover any criminal activity or alleged criminal activity we will process this data for the purposes of preventing or detecting unlawful acts. We aim is to protect the individuals we interact with from criminal activities.
We will use your personal data, preferences and details of your transactions to keep you informed by text, call, email about relevant offers and activities including tailored special offers, discounts, promotions, events, competitions and so on.
Of course, you are free to opt out of hearing from us by any of these channels at any time.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
To administer any of our competitions which you enter based on your consent given at the time of entering.
To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
To comply with our contractual or legal obligations to share data with law enforcement.
For example, when a court order is submitted to share data with law enforcement agencies or a court of law
To send you survey and feedback requests to help improve our services and facilities. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.
Of course, you are free to opt out of receiving these requests from us at any time by updating your preferences in your online account.
How we protect your personal data
We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all transactional areas of our websites using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data such as payment card information) is secured and tokenised to ensure it is protected.
Where we have given you a password to access certain areas of the direct debit website you are responsible for keeping this confidential and we ask that you do not share this password.
How long will we keep your personal data
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. When you first join Safari Health Hub as a member we will keep your membership data for up to 5 years from the date of your last visit or transaction with us.
Some examples of customer data retention periods:
When you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations
Accident or Insurance claim
If your data is taken as part of an incident or accident in our club we will keep your details for 21 years.
In the case of an Insurance claim or a claim for damages against the company we will keep relevant data for 21 years.
What are your rights over your personal data?
An overview of your different rights
You have the right to request:
Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop any consent-based processing of your personal data after you withdraw that consent.
You have the right to request a copy of any information about you that Safari Health Hub hold at any time, and also to have that information corrected if it is inaccurate. If you request any of the information Safari Health Hub hold please email email@example.com.
If we choose not to action your request we will explain to you the reasons for our refusal.
Your right to withdraw consent
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.